Customer service

Customer Service Center

Find the most suitable channel to answer your questions, manage cargo or request services quickly and efficiently.

Customer using Super Terminais WhatsApp support

WhatsApp support

Need quick support? Get in touch via WhatsApp! Our virtual assistant is here to route your request to the most suitable department.

Chat on WhatsApp

WhatsApp support options

  • Super Terminais Port

    For matters related to port operations, cargo, berthing, documentation, invoicing and other services carried out at the Terminal.

  • Empty Container Department (DEPOT)

    For matters related to empty container storage, such as receiving, release, handling and other DEPOT services — a unit located at a different address from the Super Terminais Port facilities.

Opening hours

  • Monday to Thursday

    7:30 am to 5:30 pm

  • Friday

    7:30 am to 4:30 pm

  • Saturday

    Digital support

River Port Hub dashboard showing logistics charts and data

Digital support with River Port Hub

Launched in July 2024, River Port Hub is the Super Terminais digital system built to integrate processes and simplify the management of the terminal's logistics operations.

The platform brings together, in a single environment, essential information for clients, customs brokers and partners, enabling quick queries, real-time tracking and greater operational control.

Go to the River Port Hub portal